Shipping Policy

At Akwan (FZE), we strive to provide reliable and efficient shipping services to ensure your orders reach you in a timely manner. Please review the following shipping policy before placing your order. By making a purchase on our website, you agree to comply with these shipping terms and conditions.

  1. Shipping Carriers: We work with trusted third-party carriers to handle the shipping and delivery of your orders. The specific carrier may vary depending on the destination and availability.

  2. Shipping Duration: International Shipping: For international orders, please note that shipping may take between 10 to 15 days, depending on the destination country and any customs clearance procedures. Please allow for additional time for delivery.

  3. Shipping Fees: Shipping fees are determined based on the destination city and country. The exact shipping charges will be calculated and displayed during the checkout process. It’s important to note that any additional customs duties or taxes imposed by the destination country are the responsibility of the recipient.

  4. Other Shipping Policies:

    • We currently offer shipping services to various countries and cities worldwide. However, there may be certain regions or countries where shipping is not available. We apologize for any inconvenience this may cause.
    • We strive to process and ship orders promptly. Once your order has been shipped, you will receive a shipping confirmation email with tracking information, allowing you to track the progress of your shipment.
    • Please ensure that the shipping address provided during checkout is accurate and complete. We will not be responsible for any delays or non-delivery caused by incorrect or incomplete address information provided by the customer.
    • In the event of any delays in receiving your order or if you encounter any issues with the shipment, please contact us at [email protected]. Kindly include your order ID and a detailed description of the problem you are facing. Our customer support team will investigate the matter and provide a response within 2-3 business days.
    • If the order reaches the address specified by you, and it is not possible to receive it, please contact customer service and set another date for the delivery of the order. The demand.
    • AKWAN (FZE) company disclaims any responsibility for any order that has not been delivered within 30 days from the date of the order.

Please note that while we strive to deliver your orders in a timely manner, there may be unforeseen circumstances or external factors that can cause delays beyond our control. We appreciate your understanding and patience in such situations.

For any further inquiries or assistance regarding shipping, please feel free to contact our customer support team.

Thank you for choosing Akwan (FZE). We look forward to serving you!